Massachusetts General Hospital

55 Fruit St, Boston, MA, United States   |   (617) 726-2000   |   Website   |  
This facility has been reviewed 57 times
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About
Year Established: 1954
Since 1811, Massachusetts General Hospital has been committed to delivering standard-setting medical care. Throughout the decades, the hospital has had a consistent commitment to advancing that care through... more
Staff & Capacity
Beds: 600
Employees: 300
Physicians: 200
Services & Amenities
Car Service, WiFi
81%
(57 reviews)

"The healthcare service was..."

Reviewed 1 month ago
Adrian Butterworth

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Excellent
36
Good
6
Average
4
Poor
4
Terrible
7
General Surgery:
(1)
Neuro-surgery:
(1)
Orthopedic Surgery:
(1)
Cancer Care:
(1)
Health Checkup:
(1)
Other:
(2)
Dental Treatment:
(1)
Average:
(reviews: 57)
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Adrian Butterworth

"The healthcare service was..."

Reviewed 1 month ago

The healthcare service was decent in the ER room. CT scans and x-rays were done. The staff were nice and friendly! (I had just been unconscious/ talked incoherently after being hit by a car). The bandage... more

Review details
0  
Anne Lorigan

"Simply the best!! ..."

Reviewed 2 months ago

Simply the best!! They have saved my life literally, 4 times. A massive GI bleed and I was brought to Massachusetts General Hospital.
Later I got scars on my liver due to the bleed. The scar tissue... more

Review details
0  
Angelina Mansour

"My husband family..."

Reviewed 2 months ago

My husband family works there and we live in buffalo and I have autoamune dease and my husband house is filled with lead and lots of holes in ceilings. The pipes have never been changed. Thank you

Review details
0  
Outpatient rating:
Average: 5(ratings: 1) Details

Accessibility
Admission Process
Communication
Safety & Security

100% of outpatients would recommend this hospital.


Patient Satisfaction Indicators: Coming soon!

How did the nurses communicate?

Nurses "Always" communicated well
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Nurses "Usually" communicated well
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Nurses "Sometimes" or "Never" communicated well
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How did the doctors communicate?

Doctors "Always" communicated well
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Doctors "Usually" communicated well
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Doctors "Sometimes" or "Never" communicated well
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How soon did you receive help when needed?

I "Always" received help when needed
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I "Usually" received help when needed
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I "Sometimes" or "Never" received help when needed
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How was your pain controlled?

My pain was "Always" well controlled
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My pain was "Usually" well controlled
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My pain was "Sometimes" or "Never" well controlled
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How was the explanation about medicines before use?

Staff "Always" explained about medicine before giving to me
N/A
Staff "Usually" explained about medicine before giving to me
N/A
Stagg "Sometimes" or "Never" explained about medicine before giving to me
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How was the cleanliness of your room & bathroom?

My room and bathroom were "Always" clean
N/A
My room and bathroom were "Usually" clean
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My room and bathroom were "Sometimes" or "Never" clean
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How was the area around your room?

The area around my room was "Always" quiet at night
N/A
The area around my room was "Usually" quiet at night
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The area around my room was "Sometimes" or "Never" quiet at night
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Were you given information about what to do during your recovery time at home

Yes
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No
N/A

How would you rate this hospital on a scale from 0 (lowest) to 10 (highest)?

9 or 10
N/A
7 or 8
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6 or less
N/A

Would you recommend this hospital?

Yes I would definitelly recommend this hospital
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Yes I would probably recommend this hospital
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No I would not recommend this hospital
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Timely & Effective Care

Heart Attack or Chest Pain

Statin at Discharge
Rate - 99%
(1% above the national rate)
Aspirin prescribed at discharge
Rate - 99%
(equal to the the national rate)
Primary PCI Received Within 90 Minutes of Hospital Arrival
Rate - 96%
(equal to the the national rate)

Preventive Care

Immunization for pneumonia
Rate - 92%
(equal to the the national rate)
Immunization for influenza
Rate - 99%
(9% above the national rate)

Surgical Care Improvement Project

Prophylactic Antibiotic Selection for Surgical Patients
Rate - 98%
(equal to the the national rate)

Pregnancy and Delivery Care

Percent of newborns whose deliveries were scheduled early (1-3 weeks early), when a scheduled delivery was not medically necessary
Rate - 10%
(4% above the national rate)
Readmissions Complications & Death
Acute Myocardial Infarction (AMI) 30-Day Mortality Rate
Rate - 12.3%
(2.9% below the national rate)
Pneumonia (PN) 30-Day Mortality Rate
Rate - 10.1%
(1.8% below the national rate)
Acute Myocardial Infarction (AMI) 30-Day Readmission Rate
Rate - 18.6%
(0.3% above the national rate)
Heart failure (HF) 30-Day Readmission Rate
Rate - 23.4%
(0.4% above the national rate)
Rate of readmission after hip/knee surgery
Rate - 4.9%
(0.5% below the national rate)
Rate of readmission after discharge from hospital (hospital-wide)
Rate - 16.1%
(0.1% above the national rate)
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